Refund policy

At akel.shop, we want you to love what you order. If something isn't quite right, we're here to make it easy.

Our 30-Day Window
You have 30 calendar days from the day your package lands on your doorstep to decide if you want to keep your items. If not, just start the return process before that window closes.

What We Can Accept Back
To qualify for a full refund (minus fees), returned goods must meet these conditions:

  • They must be in brand-new, unused condition with all original tags, packaging, and accessories intact.

  • They must be resellable (no scratches, stains, odors, or missing pieces).

  • Items that show signs of assembly, installation, or wear will not be accepted.

How to Start a Return
Getting a return approved is simple:

  1. Email us at abidoia_torsha@outlook.com with your order number and which item(s) you wish to return.

  2. We'll issue a Return Merchandise Authorization (RMA) number and email you the exact return warehouse address.

  3. Pack your item securely, write the RMA on the outside of the box, and ship it back using a trackable service.

Costs You Should Know

  • Return shipping is paid by the buyer.

  • A flat $10 restocking fee will be deducted from your total refund to cover handling and inspection.

Getting Your Money Back
Once your return arrives at our warehouse, we'll inspect it within 2 business days. After approval, we'll process your refund back to your original payment method within 5–7 business days. Your bank or card issuer may take a little extra time to show the credit.

Exceptions (No Returns)
We cannot accept returns on:

  • Custom-made or personalized orders (e.g., custom sizes, engraved items).

  • Clearance / Final Sale items (clearly marked on the product page).

  • Perishable goods or items with hygiene seals broken (where applicable).

Damaged or defective? Contact us within 48 hours of delivery with photos—we'll handle it separately at no cost to you.